Do Origin install bifolding doors?

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Nick Dardalis

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Origin Global are one of the UK’s biggest and best-known bifolding door businesses also providing aluminium windows, residential front doors and even garage doors.  The company has grown to a multi-million-pound turnover business with a network of high-quality Origin Dealers all over the UK.  These Origin dealers are also highly professional window companies in their own right. But do Origin install products themselves?

Will Origin install bifolding doors?

origin windows and doors in a home.
Origin is a growing Company with a range of products for the entire home.

Origin is currently advertising for Bifolding Door Installers and Service Engineers and like any professional and sizeable business has a careers section on their website. The responses from a small number of business owners some of which are also Origin approved dealers and installers were to question whether Origin is now looking to serve the end-user customer directly.  Is Origin now actually competing with its dealers? The answer is no. And there are many good reasons why.

We have often written about how Origin is one of the few aluminium systems companies in the UK that actively engages with end-user customers on a direct level.  The aluminium supply chain is such that other systems companies leave the residential installations to their network of fabricators or installers – they do not like to get involved with installations or end users.  However, there are reasons why systems companies and trade suppliers have installers and Service Engineers. So why would a systems company and especially Origin look to recruit installation staff?

Origin Global needs to recruit door and window fitters.

If you are a consumer interested in buying an Origin Door and have been to the Origin showroom in High Wycombe and the new Origin Showroom in Warrington, you may have visited the company expecting them to fit the product and not refer you to one of their dealers.

If you are one of the Origin Dealers wondering why Origin are recruiting for fitters, we are not suggesting that you do not understand how your supplier works.  The first reaction is to think it could be direct competition. What you may not have considered is the wider picture. Here is why Origin would look to recruit.

The Origin Dealer Support is one of the best in the business.

The marketing and dealer support offered by Origin is arguably the best in the fenestration sector.  From marketing materials, showroom samples, showroom design, literature and even sign-writing a vehicle, Origin help like no other systems company. One of the additional services offered is the site support through trained and expert Origin Service Engineers and specialist training.  This is the Origin Technical Team.

What is the Origin Technical Team?

As an expert aluminium company, Origin Global have in place a Technical team for which trained installers play a vital role. Origin dealers have benefitted from the Origin Technical Team in many ways.

Training Days and Courses.

New and existing Origin door and window installers have the chance to train their fitting teams by taking advantage of quality training provided free by Origin. It is these trained installers and engineers that Origin rely on to provide training days that give value, education, best working practices and how to get the most out of an Origin window or bifolding door.

For Origin dealers with individual requirements, Origin offers their Service Course. This course enables Origin to resolve product, technical or installation issues their dealer may have experienced in the past. Vitally, it gives the Origin dealer an excellent opportunity to customise their training to suit their needs. We have been on many training courses for windows and doors. Often these are structured to cater for general rather than individual needs.

The Origin Assisted Fit Service.

If you are a homeowner reading this article and have recently had new windows and doors, what are the chances that your exceptional installation was in fact, the first time your window company had ever fitted your new windows or bifolding doors?

New Origin Dealers can take full advantage of the Assisted Fit service, designed to ensure that critical first installation of a new product goes smoothly.  A trained Origin Engineer is there on site to assist in fitting the doors with the installation Company making the whole installation smooth and efficient for everyone concerned.

The number of Origin Dealers is growing. Therefore, it is logical that Origin needs to recruit more staff to help these new dealers. This enormous investment Origin makes in their Technical Team means their dealers can sell Origin windows, bifolding doors and residential entrance doors with confidence. They are also safe in the knowledge that should help or an effective aftercare service is needed, it is there.

Other Important Reasons why Origin needs installers.

Window Company owners listen to their installers.  If a fitter comes back and reports that a product is faulty, hard to fit, hard to glaze, difficult to adjust and they do not like it, there’s a risk of them not selling that brand of aluminium.  Importantly, systems companies want to know as well.  Fitters are one of the most valuable sources of feedback for product innovation and improvements.

Most systems companies have a Design Department with staff that are designers or technicians but not installers. Origin uses feedback from theirs and their customer’s fitters to make their products better and help them with future development. These installers also help when products undergo testing, putting a real world perspective on the product.

Origin is a strong bifolding door brand the company wants to protect.

The reality of door and window world is that installations, on rare occasions, do not go as planned. Any professional bifolding door company may have been in the situation where they have a dispute with the homeowner that cannot be resolved easily or even amicably.  Where these issues relate to the product or the installation, the next step is to get the company involved that designed and manufactured the product.

We can see a situation where Origin can step in to help resolve potential disputes with trained installers. Not only does this provide a valuable customer service to the buyer of Origin doors but also protect the reliable and reputable Origin brand.

Service Engineers are also installers.

A service engineer is called upon to provide a valuable service to a systems company like Origin with many other aluminium systems companies also having a team of site support staff.  It is evident that anyone who is employed as a Service Engineer must possess knowledge of fitting bifolding doors and windows. Therefore to recruit Installers is logical as these can also be service engineers.

What you may not know is that fitters can also be the best salesmen. Origin’s installers take an active role in the many trade and homeowner  exhibitions where Origin has a presence .  They are the best people to discuss with potential customers frequent bifolding door questions such as level thresholds, access leaves, configuration and installation. Internally these trained installers also assist the Customer Service Team when they are handling customer enquiries about Origin windows and doors.

Origin as a business is growing.

October 1st, saw the launch of the new Origin Residential front door that we understand is selling very well into its second month.  Further new products are likely to be launched in the future as part of Origin’s growth strategy. Logical therefore to assume that the Company may be putting its team in place to support new and forthcoming products.

Origin Dealers have little to fear.

Origin dealers know why they love Origin products and selling them. With this recruitment drive, Origin is simply finding great people for their Solutions and Technical team.  These positions require people that know how to fit windows and doors. Good news for Origin dealers and great news for the homeowner.

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16:42 30 Oct 23
Nick responded incredibly quickly to my enquiry (on a Saturday too!), and was able to offer invaluable advice on both aluminum systems and manufacturer / suppliers. Thanks Nick!
chris steerchris steer
16:18 09 Oct 23
Had a meeting with Nick during the grand designs show. Was extremely helpful and professional would highly recommend
Chris WesthorpChris Westhorp
19:55 13 Sep 23
Extremely helpful with pointing us in the right direction to find the products we required and suggesting firms that could reliably fit them.Nick was quick to reply and very detailed in his advice.Highly recommend reaching out to them.
Cathy GreenwoodCathy Greenwood
07:03 11 Sep 23
Update - A second email to nick for help on bifolds resulted in a detailed informative reply even on a Sunday ! This guy is so knowledgable and helpful .I approached Nick for an independent view on sliding doors v bifold and the different brand options . His reply was extremely detailed and prompt and allowed me to navigate this often confusing world in a much more informed way . Thanks so much Nick
Anthony CraigAnthony Craig
12:45 05 Sep 23
This is a must site for anyone looking for advice. Great service and very quick answers to questions. Nick has been of great help quiding us through the maze of aluminium products. Thank you
Philip DuffieldPhilip Duffield
20:24 26 Jul 23
I contacted Nick @ ATS for guidance on what aluminium sliding door systems would be suitable for an opening in an extension that is going to be both wide and tall. He came back really quickly with very detailed and incredibly helpful advice. He is clearly extremely knowledgeable about the systems on the market and their respective features and capabilities. If you’re feeling a bit lost by the overwhelming range of choices out there, I’d definitely recommend contacting him.
Dariush HekmatDariush Hekmat
17:25 19 Jul 23
Nick's advice is great. He is always quick to respond and spends time on responses, which really help to make an informed decision.
Alan FosterAlan Foster
07:51 12 Jul 23
Absolutely fantastic. Asked for advice about replacing Crittall (?) windows late last night and early this morning received 3 great suggestions and contact information for suppliers
Rachel LauRachel Lau
09:24 16 Jun 23
Fantastic website full of valuable and pragmatic advice about product selection and comparison: no other website gives information like this. Truly written for public interest. Don't hesistate to reach out to Nick via the mailing system. He responds very quickly, is friendly, and has very sound and high knowledgable advice. I have already shared this with my friend planning her own grand design.
guard Charlieguard Charlie
12:28 14 May 23
I emailed this company just on the off chance they could help me with new magnetic sliders for my patio door. They were not able to supply those but were so very helpful providing me with the name of a company who could. I am so very grateful at the great service. Dare say customers must be very happy. thank you so much.
Benjamin LewisBenjamin Lewis
10:06 04 May 23
Nick is very helpful indeed. Extremely knowledgeable on bifolds which was in relation to my query. Great website as well, some very useful articles. Particularly appreciated the article that lists all the major bifold options in order of their sightlines! Thank you!
P JonesP Jones
08:07 15 Apr 23
I asked Nick some questions about an installation we were considering and he replied within hours with some very useful suggestions that will probably lead us to using a different make and supplier. Thanks, Nick. Great work.
Nicholas WallNicholas Wall
13:18 02 Apr 23
Looking for fair and honest expert advice on all aspect of aluminium windows and doors? These guys will arm you with all the information you need to make the RIGHT choice in a highly complex, crowded marketplace. post a question and you will get a very quick professional answer you can rely on being based on fact. Thanks guys!
Giorgia SiriacoGiorgia Siriaco
16:25 21 Mar 23
After a lot of research to find doors that would meet our unusual size requirements and feeling increasingly uncertain about the best way to spend our small budget, I stumbled on the ATS website, and I'm so glad I did! I contacted ATS to request advice and Nick promptly replied with a wealth of information, providing us with options and relevant contact details. I only wish I'd found them sooner!
Carol NortonCarol Norton
10:01 17 Mar 23
I've been so confused about how to achieve the look I'm after, and going round in circles with various window/door companies, trying to get away from the huge chunks of plastic currently around my windows. I didn't expect an email to a company found through a Google search to really help - but I was desperate, so I tried. I'm SO glad I did. Finally I have clear explanations from ATS of where I've been going wrong, exactly what I'm looking for, and a list of local companies that might be able to provide it! The response has excelled my expectations and I feel as if I'm finally inching closer to a home with which I'll be happy and comfortable: thank you.
David NunnDavid Nunn
20:54 14 Mar 23
It is rare that I write reviews, however after my very positive communication with Nick - enquiring about suitable slim sash aluminium windows for my project, I felt that a review was definitely warranted. I can reinforce the many positive reviews posted so far, Nick was very quick to respond, providing comprehensive detail, with excellent independent advice.In summary, great service, thank you Nick.
Chantal AuerbachChantal Auerbach
13:04 09 Mar 23
Nick from Aluminium Trade Supply was incredibly helpful informative and pleasant to deal with. He responded quickly to emails and was very knowledgeable. Highly recommend being in touch with Nick if you are considering new aluminium windows or doors.
Lee JonesLee Jones
20:21 22 Feb 23
I dropped Nick at Aluminium Trade Supply an email re high security slim sightline bi-folds and their alternatives and he responded that quickly (and so comprehensively) that I felt bad I’d not paid him for his time!Nick Sir your product knowledge is outstanding and you are providing a level of service that goes wayyyy above and beyond expectations. I’ll definitely make sure I mention Aluminium Trade Supply to anyone I encounter looking for a fenestration solution 🙏🏼
15:13 13 Feb 23
We are looking to replace some old UPVC patios doors with aluminium ones. The ATS website is a great source of advice in an area where clear information is sorely lacking. Having used the website, I then followed this up with a number of specific questions relating to our search, and Nick came back very quickly with clear, detailed and very useful advice.I have been very impressed with both the website and with Nick's advice. My only regret is that I didn't come across ATS before replacing various windows in 2021 - I'm sure it would have saved me a lot of grief and money! Thanks again Nick.
Azza McCabeAzza McCabe
17:47 01 Feb 23
So impressed with this company.Responded to my query quickly andgave valuable advice. Nick was extremely helpful and we were able to move forward with our project.
Adri LoloçiAdri Loloçi
11:21 08 Jan 23
Nick was super fast to respond and provided some great recommendations. I would recommend this website to anyone looking to find bifold or sliding aluminium doors.
Stephen HoustonStephen Houston
16:16 03 Jan 23
Looking for aluminium crittall style internal door and external patio French doors. Noted good reviews and thought would ask for advice. Comprehensive reply with excellent independent advice and lists of fitters who could provide products and installation. Great service.
Inga GeachInga Geach
08:25 21 Dec 22
Nick from Aluminium Trade Supply has been extremely helpful with navigating the jungle that is aluminium glazing for our upcoming extension project. His advice was prompt, detailed and always impartial. Very grateful for your input, thanks Nick!
Amanda BurtonAmanda Burton
10:54 16 Dec 22
Brilliant website and an excellent service. Nick provided not only detailed advice and supplier contacts, but highlighted the considerations of various products so I could make an informed choice. Our Sunvista minimal sliders were fitted this week and I couldn't be happier, stunning. Thanks once again for your advice and recommendations, invaluable!
Keith BarnesKeith Barnes
17:18 10 Dec 22
Very helpful advice given to my question, including the name of 3 different companies that i could try for the product being enquired about. Many thanks
Munim ChowdhuryMunim Chowdhury
11:45 13 Sep 22
Nick has been very helpful on signposting me to a number of partner organisations for steel/aluminium doors.
SUSAN wallaceSUSAN wallace
17:26 31 Aug 22
My experience with this firm was exceptionally good and this is notalways the case as a female, dipping a toe into technical waters.I was spoken too with courtesy and at a level that helped me consolidate what was needed .On top of that I was given a list of companies and places where I could obtain the type of product I needed.I could not thank them enough and would certainly go there again and reccommend others do too.
Paul SalterPaul Salter
22:39 22 Aug 22
Contacting Aluminium Trade Supply is like contacting the Oracle direct. Advice is always comprehensive and balanced. On multiple occasions they have provided me with options that fully meet our objectives. Many thanks.
Nick McCormackNick McCormack
20:25 14 Aug 22
Really helpful and useful came back to me on a Sunday with some invaluable information. Highly recommended.
ray addisonray addison
13:14 14 Aug 22
received a prompt reply to my query,and helpful information from ATS